ROG Gladius III Aimpoint settings reset after a delay post-sleep

[moetwa]

Rules

• I made myself familiar with the Readme, FAQ and Troubleshooting.
• I understand that, if insufficient information or no app logs will be provided, my issue will be closed without an answer.

What's wrong?

I am experiencing an issue where custom mouse settings configured in G-Helper do not persist. The settings apply correctly initially, but after restarting or logging into Windows from sleep and waiting for some time, the mouse settings revert to their default state.

Expected Behavior:
Settings should be written to the mouse's onboard memory and persist indefinitely.

Actual Behavior:
Settings reset to defaults automatically after a delay post-login.

How to reproduce the bug?

Open G-Helper and configure mouse settings.

Put Windows to Sleep.

Wake the computer and log in.

Wait for a some time.

Observe that the mouse settings eventually reset to defaults on their own.

Logs

28.01.2026 04:33:32: ROG Gladius III Aimpoint (Wireless): Got Battery Percentage 16% - Charging:False /////OPENING G-HELPER AND CHANGING MOUSE SETTINGS
28.01.2026 04:33:32: ROG Gladius III Aimpoint (Wireless): Got Auto Power Off: Minutes3 - Low Battery Warnning at: 20%
28.01.2026 04:33:32: ROG Gladius III Aimpoint (Wireless): Active Profile 1, Active DPI Profile: 2
28.01.2026 04:33:32: ROG Gladius III Aimpoint (Wireless): Read DPI Setting 1: DPI: 400, Color (255, 0, 0)
28.01.2026 04:33:32: ROG Gladius III Aimpoint (Wireless): Read DPI Setting 2: DPI: 800, Color (193, 0, 255)
28.01.2026 04:33:32: ROG Gladius III Aimpoint (Wireless): Read DPI Setting 3: DPI: 1600, Color (0, 61, 255)
28.01.2026 04:33:32: ROG Gladius III Aimpoint (Wireless): Read DPI Setting 4: DPI: 3200, Color (49, 255, 0)
28.01.2026 04:33:32: ROG Gladius III Aimpoint (Wireless): Pollingrate: 250 Hz (PR250Hz)
28.01.2026 04:33:32: ROG Gladius III Aimpoint (Wireless): Angle Snapping enabled: False, Angle Adjustment: 0°
28.01.2026 04:33:32: ROG Gladius III Aimpoint (Wireless): Read Lift Off Setting: Low
28.01.2026 04:33:32: ROG Gladius III Aimpoint (Wireless): Read Debouce Setting: MS12
28.01.2026 04:33:32: ROG Gladius III Aimpoint (Wireless): Read RGB Setting for Zone Logo: LightingMode: ColorCycle, Color (255, 0, 0), Brightness: 50%, LightingSpeed: Medium, RandomColor:False, AnimationDirection:Clockwise
28.01.2026 04:33:32: ROG Gladius III Aimpoint (Wireless): Read RGB Setting for Zone Scrollwheel: LightingMode: ColorCycle, Color (255, 0, 0), Brightness: 50%, LightingSpeed: Medium, RandomColor:False, AnimationDirection:Clockwise
28.01.2026 04:33:32: ROG Gladius III Aimpoint (Wireless): Read RGB Setting for Zone Underglow: LightingMode: ColorCycle, Color (255, 0, 0), Brightness: 50%, LightingSpeed: Medium, RandomColor:False, AnimationDirection:Clockwise
28.01.2026 04:33:32: ROG Gladius III Aimpoint (Wireless) (GUI): Mouse data synchronized
28.01.2026 04:33:32: ROG Gladius III Aimpoint (Wireless): Settings Flushed
28.01.2026 04:33:32: ROG Gladius III Aimpoint (Wireless): DPI for profile 2 set to 800
28.01.2026 04:33:39: ROG Gladius III Aimpoint (Wireless): Got Battery Percentage 16% - Charging:False
28.01.2026 04:33:39: ROG Gladius III Aimpoint (Wireless): Got Auto Power Off: Minutes3 - Low Battery Warnning at: 20%
28.01.2026 04:33:59: HDR: False 8 4 True
28.01.2026 04:33:59: ROG Gladius III Aimpoint (Wireless): Got Battery Percentage 16% - Charging:False
28.01.2026 04:33:59: ROG Gladius III Aimpoint (Wireless): Got Auto Power Off: Minutes3 - Low Battery Warnning at: 20%
28.01.2026 04:33:59: Design Capacity: 90006mWh, Full Charge Capacity: 69086mWh, Health: 0,7675710508188342999355598516%
28.01.2026 04:34:06: ROG Gladius III Aimpoint (Wireless) (GUI): Initialized capabilities. Synchronizing mouse data
28.01.2026 04:34:06: ROG Gladius III Aimpoint (Wireless): Got Battery Percentage 16% - Charging:False
28.01.2026 04:34:06: ROG Gladius III Aimpoint (Wireless): Got Auto Power Off: Minutes3 - Low Battery Warnning at: 20%
28.01.2026 04:34:06: ROG Gladius III Aimpoint (Wireless): Mouse returned error (FF AA). Packet probably not supported by mouse firmware.
28.01.2026 04:34:06: ROG Gladius III Aimpoint (Wireless): Failed to decode active profile
28.01.2026 04:34:06: ROG Gladius III Aimpoint (Wireless): Failed to decode active profile
28.01.2026 04:34:06: ROG Gladius III Aimpoint (Wireless): Active Profile 1, Active DPI Profile: 1
28.01.2026 04:34:06: ROG Gladius III Aimpoint (Wireless): Read DPI Setting 1: DPI: 400, Color (255, 0, 0)
28.01.2026 04:34:06: ROG Gladius III Aimpoint (Wireless): Read DPI Setting 2: DPI: 800, Color (193, 0, 255)
28.01.2026 04:34:06: ROG Gladius III Aimpoint (Wireless): Read DPI Setting 3: DPI: 1600, Color (0, 61, 255)
28.01.2026 04:34:06: ROG Gladius III Aimpoint (Wireless): Read DPI Setting 4: DPI: 3200, Color (49, 255, 0)
28.01.2026 04:34:06: ROG Gladius III Aimpoint (Wireless): Pollingrate: 250 Hz (PR250Hz)
28.01.2026 04:34:06: ROG Gladius III Aimpoint (Wireless): Angle Snapping enabled: False, Angle Adjustment: 0°
28.01.2026 04:34:06: ROG Gladius III Aimpoint (Wireless): Read Lift Off Setting: Low
28.01.2026 04:34:06: ROG Gladius III Aimpoint (Wireless): Read Debouce Setting: MS12
28.01.2026 04:34:06: ROG Gladius III Aimpoint (Wireless): Read RGB Setting for Zone Logo: LightingMode: ColorCycle, Color (255, 0, 0), Brightness: 50%, LightingSpeed: Medium, RandomColor:False, AnimationDirection:Clockwise
28.01.2026 04:34:06: ROG Gladius III Aimpoint (Wireless): Read RGB Setting for Zone Scrollwheel: LightingMode: ColorCycle, Color (255, 0, 0), Brightness: 50%, LightingSpeed: Medium, RandomColor:False, AnimationDirection:Clockwise
28.01.2026 04:34:06: ROG Gladius III Aimpoint (Wireless): Read RGB Setting for Zone Underglow: LightingMode: ColorCycle, Color (255, 0, 0), Brightness: 50%, LightingSpeed: Medium, RandomColor:False, AnimationDirection:Clockwise
28.01.2026 04:34:06: ROG Gladius III Aimpoint (Wireless) (GUI): Mouse data synchronized
28.01.2026 04:34:07: ROG Gladius III Aimpoint (Wireless): Settings Flushed
28.01.2026 04:34:07: ROG Gladius III Aimpoint (Wireless): DPI for profile 1 set to 400
28.01.2026 04:34:18: HDR: False 8 4 True
28.01.2026 04:34:18: ROG Gladius III Aimpoint (Wireless): Got Battery Percentage 16% - Charging:False
28.01.2026 04:34:18: ROG Gladius III Aimpoint (Wireless): Got Auto Power Off: Minutes3 - Low Battery Warnning at: 20%
28.01.2026 04:34:20: ROG Gladius III Aimpoint (Wireless) (GUI): Initialized capabilities. Synchronizing mouse data
28.01.2026 04:34:20: ROG Gladius III Aimpoint (Wireless): Got Battery Percentage 16% - Charging:False
28.01.2026 04:34:20: ROG Gladius III Aimpoint (Wireless): Got Auto Power Off: Minutes3 - Low Battery Warnning at: 20%
28.01.2026 04:34:20: ROG Gladius III Aimpoint (Wireless): Active Profile 1, Active DPI Profile: 2
28.01.2026 04:34:20: ROG Gladius III Aimpoint (Wireless): Read DPI Setting 1: DPI: 400, Color (255, 0, 0)
28.01.2026 04:34:20: ROG Gladius III Aimpoint (Wireless): Read DPI Setting 2: DPI: 800, Color (193, 0, 255)
28.01.2026 04:34:20: ROG Gladius III Aimpoint (Wireless): Read DPI Setting 3: DPI: 1600, Color (0, 61, 255)
28.01.2026 04:34:20: ROG Gladius III Aimpoint (Wireless): Read DPI Setting 4: DPI: 3200, Color (49, 255, 0)
28.01.2026 04:34:20: ROG Gladius III Aimpoint (Wireless): Pollingrate: 250 Hz (PR250Hz)
28.01.2026 04:34:20: ROG Gladius III Aimpoint (Wireless): Angle Snapping enabled: False, Angle Adjustment: 0°
28.01.2026 04:34:20: ROG Gladius III Aimpoint (Wireless): Read Lift Off Setting: Low
28.01.2026 04:34:20: ROG Gladius III Aimpoint (Wireless): Read Debouce Setting: MS12
28.01.2026 04:34:20: ROG Gladius III Aimpoint (Wireless): Read RGB Setting for Zone Logo: LightingMode: ColorCycle, Color (255, 0, 0), Brightness: 50%, LightingSpeed: Medium, RandomColor:False, AnimationDirection:Clockwise
28.01.2026 04:34:20: ROG Gladius III Aimpoint (Wireless): Read RGB Setting for Zone Scrollwheel: LightingMode: ColorCycle, Color (255, 0, 0), Brightness: 50%, LightingSpeed: Medium, RandomColor:False, AnimationDirection:Clockwise
28.01.2026 04:34:20: ROG Gladius III Aimpoint (Wireless): Read RGB Setting for Zone Underglow: LightingMode: ColorCycle, Color (255, 0, 0), Brightness: 50%, LightingSpeed: Medium, RandomColor:False, AnimationDirection:Clockwise
28.01.2026 04:34:20: ROG Gladius III Aimpoint (Wireless) (GUI): Mouse data synchronized
28.01.2026 04:34:20: ROG Gladius III Aimpoint (Wireless): Settings Flushed
28.01.2026 04:34:20: ROG Gladius III Aimpoint (Wireless): DPI for profile 2 set to 800
28.01.2026 04:34:21: ROG Gladius III Aimpoint (Wireless): Got Battery Percentage 16% - Charging:False
28.01.2026 04:34:21: ROG Gladius III Aimpoint (Wireless): Got Auto Power Off: Minutes3 - Low Battery Warnning at: 20%
28.01.2026 04:34:21: ROG Gladius III Aimpoint (Wireless): Active Profile 1, Active DPI Profile: 2
28.01.2026 04:34:21: ROG Gladius III Aimpoint (Wireless): Read DPI Setting 1: DPI: 400, Color (255, 0, 0)
28.01.2026 04:34:21: ROG Gladius III Aimpoint (Wireless): Read DPI Setting 2: DPI: 800, Color (193, 0, 255)
28.01.2026 04:34:21: ROG Gladius III Aimpoint (Wireless): Read DPI Setting 3: DPI: 1600, Color (0, 61, 255)
28.01.2026 04:34:21: ROG Gladius III Aimpoint (Wireless): Read DPI Setting 4: DPI: 3200, Color (49, 255, 0)
28.01.2026 04:34:21: ROG Gladius III Aimpoint (Wireless): Pollingrate: 250 Hz (PR250Hz)
28.01.2026 04:34:21: ROG Gladius III Aimpoint (Wireless): Angle Snapping enabled: False, Angle Adjustment: 0°
28.01.2026 04:34:21: ROG Gladius III Aimpoint (Wireless): Read Lift Off Setting: Low
28.01.2026 04:34:21: ROG Gladius III Aimpoint (Wireless): Read Debouce Setting: MS12
28.01.2026 04:34:21: ROG Gladius III Aimpoint (Wireless): Read RGB Setting for Zone Logo: LightingMode: ColorCycle, Color (255, 0, 0), Brightness: 50%, LightingSpeed: Medium, RandomColor:False, AnimationDirection:Clockwise
28.01.2026 04:34:21: ROG Gladius III Aimpoint (Wireless): Read RGB Setting for Zone Scrollwheel: LightingMode: ColorCycle, Color (255, 0, 0), Brightness: 50%, LightingSpeed: Medium, RandomColor:False, AnimationDirection:Clockwise
28.01.2026 04:34:21: ROG Gladius III Aimpoint (Wireless): Read RGB Setting for Zone Underglow: LightingMode: ColorCycle, Color (255, 0, 0), Brightness: 50%, LightingSpeed: Medium, RandomColor:False, AnimationDirection:Clockwise
28.01.2026 04:34:21: ROG Gladius III Aimpoint (Wireless) (GUI): Mouse data synchronized
28.01.2026 04:34:39: ROG Gladius III Aimpoint (Wireless): Got Battery Percentage 16% - Charging:False
28.01.2026 04:34:39: ROG Gladius III Aimpoint (Wireless): Got Auto Power Off: Minutes3 - Low Battery Warnning at: 20%
28.01.2026 04:34:40: HDR: False 8 4 True
28.01.2026 04:34:40: ROG Gladius III Aimpoint (Wireless): Got Battery Percentage 16% - Charging:False
28.01.2026 04:34:40: ROG Gladius III Aimpoint (Wireless): Got Auto Power Off: Minutes3 - Low Battery Warnning at: 20%
28.01.2026 04:34:44: ROG Gladius III Aimpoint (Wireless) (GUI): Initialized capabilities. Synchronizing mouse data
28.01.2026 04:34:44: ROG Gladius III Aimpoint (Wireless): Got Battery Percentage 16% - Charging:False
28.01.2026 04:34:44: ROG Gladius III Aimpoint (Wireless): Got Auto Power Off: Minutes3 - Low Battery Warnning at: 20%
28.01.2026 04:34:44: ROG Gladius III Aimpoint (Wireless): Active Profile 1, Active DPI Profile: 2
28.01.2026 04:34:44: ROG Gladius III Aimpoint (Wireless): Read DPI Setting 1: DPI: 400, Color (255, 0, 0)
28.01.2026 04:34:44: ROG Gladius III Aimpoint (Wireless): Read DPI Setting 2: DPI: 800, Color (193, 0, 255)
28.01.2026 04:34:44: ROG Gladius III Aimpoint (Wireless): Read DPI Setting 3: DPI: 1600, Color (0, 61, 255)
28.01.2026 04:34:44: ROG Gladius III Aimpoint (Wireless): Read DPI Setting 4: DPI: 3200, Color (49, 255, 0)
28.01.2026 04:34:44: ROG Gladius III Aimpoint (Wireless): Pollingrate: 250 Hz (PR250Hz)
28.01.2026 04:34:44: ROG Gladius III Aimpoint (Wireless): Angle Snapping enabled: False, Angle Adjustment: 0°
28.01.2026 04:34:44: ROG Gladius III Aimpoint (Wireless): Read Lift Off Setting: Low
28.01.2026 04:34:44: ROG Gladius III Aimpoint (Wireless): Read Debouce Setting: MS12
28.01.2026 04:34:44: ROG Gladius III Aimpoint (Wireless): Read RGB Setting for Zone Logo: LightingMode: ColorCycle, Color (255, 0, 0), Brightness: 50%, LightingSpeed: Medium, RandomColor:False, AnimationDirection:Clockwise
28.01.2026 04:34:44: ROG Gladius III Aimpoint (Wireless): Read RGB Setting for Zone Scrollwheel: LightingMode: ColorCycle, Color (255, 0, 0), Brightness: 50%, LightingSpeed: Medium, RandomColor:False, AnimationDirection:Clockwise
28.01.2026 04:34:44: ROG Gladius III Aimpoint (Wireless): Read RGB Setting for Zone Underglow: LightingMode: ColorCycle, Color (255, 0, 0), Brightness: 50%, LightingSpeed: Medium, RandomColor:False, AnimationDirection:Clockwise
28.01.2026 04:34:44: ROG Gladius III Aimpoint (Wireless) (GUI): Mouse data synchronized
28.01.2026 04:34:45: ROG Gladius III Aimpoint (Wireless): Settings Flushed
28.01.2026 04:34:45: ROG Gladius III Aimpoint (Wireless): DPI for profile 2 set to 800
28.01.2026 04:34:52: ROG Gladius III Aimpoint (Wireless): Settings Flushed
28.01.2026 04:34:52: ROG Gladius III Aimpoint (Wireless): DPI Profile set to 4
28.01.2026 04:34:53: ROG Gladius III Aimpoint (Wireless): Settings Flushed
28.01.2026 04:34:53: ROG Gladius III Aimpoint (Wireless): DPI for profile 4 set to 3200
28.01.2026 04:34:56: ROG Gladius III Aimpoint (Wireless): Settings Flushed
28.01.2026 04:34:56: ROG Gladius III Aimpoint (Wireless): Pollingrate set to 1000 Hz
28.01.2026 04:34:59: ROG Gladius III Aimpoint (Wireless): Settings Flushed
28.01.2026 04:34:59: ROG Gladius III Aimpoint (Wireless): Set Liftoff Distance to High
28.01.2026 04:35:01: ROG Gladius III Aimpoint (Wireless): Got Battery Percentage 16% - Charging:False
28.01.2026 04:35:01: ROG Gladius III Aimpoint (Wireless): Got Auto Power Off: Minutes3 - Low Battery Warnning at: 20%
28.01.2026 04:35:01: ROG Gladius III Aimpoint (Wireless): Settings Flushed
28.01.2026 04:35:01: ROG Gladius III Aimpoint (Wireless): Got Auto Power Off: Minutes1 - Low Battery Warnning at: 20%
28.01.2026 04:35:03: ROG Gladius III Aimpoint (Wireless): Settings Flushed
28.01.2026 04:35:03: ROG Gladius III Aimpoint (Wireless): Got Auto Power Off: Minutes1 - Low Battery Warnning at: 0%
28.01.2026 04:35:06: ROG Gladius III Aimpoint (Wireless): Got Battery Percentage 16% - Charging:False
28.01.2026 04:35:06: ROG Gladius III Aimpoint (Wireless): Got Auto Power Off: Minutes1 - Low Battery Warnning at: 0%
28.01.2026 04:35:06: ROG Gladius III Aimpoint (Wireless): Active Profile 1, Active DPI Profile: 4
28.01.2026 04:35:06: ROG Gladius III Aimpoint (Wireless): Read DPI Setting 1: DPI: 400, Color (255, 0, 0)
28.01.2026 04:35:06: ROG Gladius III Aimpoint (Wireless): Read DPI Setting 2: DPI: 800, Color (193, 0, 255)
28.01.2026 04:35:06: ROG Gladius III Aimpoint (Wireless): Read DPI Setting 3: DPI: 1600, Color (0, 61, 255)
28.01.2026 04:35:06: ROG Gladius III Aimpoint (Wireless): Read DPI Setting 4: DPI: 3200, Color (49, 255, 0)
28.01.2026 04:35:06: ROG Gladius III Aimpoint (Wireless): Pollingrate: 1000 Hz (PR1000Hz)
28.01.2026 04:35:06: ROG Gladius III Aimpoint (Wireless): Angle Snapping enabled: False, Angle Adjustment: 0°
28.01.2026 04:35:06: ROG Gladius III Aimpoint (Wireless): Read Lift Off Setting: High
28.01.2026 04:35:06: ROG Gladius III Aimpoint (Wireless): Read Debouce Setting: MS12
28.01.2026 04:35:06: ROG Gladius III Aimpoint (Wireless): Read RGB Setting for Zone Logo: LightingMode: ColorCycle, Color (255, 0, 0), Brightness: 50%, LightingSpeed: Medium, RandomColor:False, AnimationDirection:Clockwise
28.01.2026 04:35:06: ROG Gladius III Aimpoint (Wireless): Read RGB Setting for Zone Scrollwheel: LightingMode: ColorCycle, Color (255, 0, 0), Brightness: 50%, LightingSpeed: Medium, RandomColor:False, AnimationDirection:Clockwise
28.01.2026 04:35:06: ROG Gladius III Aimpoint (Wireless): Read RGB Setting for Zone Underglow: LightingMode: ColorCycle, Color (255, 0, 0), Brightness: 50%, LightingSpeed: Medium, RandomColor:False, AnimationDirection:Clockwise
28.01.2026 04:35:06: ROG Gladius III Aimpoint (Wireless) (GUI): Mouse data synchronized
28.01.2026 04:36:00: Monitor Power Off ///PUTTING WINDOWS TO SLEEP
28.01.2026 04:36:47: Sleep 19B6|63: 5A-BA-C5-C4-00
28.01.2026 04:36:47: Listener exited: Operation failed after some time.
28.01.2026 04:36:47: Listener exited: Operation failed after some time.
28.01.2026 04:36:47: Listener exited: Operation failed after some time.
28.01.2026 04:36:47: Monitor Power On
28.01.2026 04:36:47: AutoSetting for Online
28.01.2026 04:36:47: BatteryLimit = 100 : OK
28.01.2026 04:36:47: ROG Gladius III Aimpoint (Wireless): Got Battery Percentage 16% - Charging:False
28.01.2026 04:36:47: Input available: \?\hid#vid_0b05&pid_19b6&col05#7&2635b6bc&0&0004#{4d1e55b2-f16f-11cf-88cb-001111000030} 19B6 63
28.01.2026 04:36:47: USB 19B6|63: 5A-41-53-55-53-20-54-65-63-68-2E-49-6E-63-2E
28.01.2026 04:36:47: Input: \?\hid#vid_0b05&pid_19b6&col05#7&2635b6bc&0&0004#{4d1e55b2-f16f-11cf-88cb-001111000030}
28.01.2026 04:36:47: Init 19B6: 5D-B9
28.01.2026 04:36:47: Init 19B6: 5D-41-53-55-53-20-54-65-63-68-2E-49-6E-63-2E
28.01.2026 04:36:47: Init 19B6: 5D-05-20-31-00-1A
28.01.2026 04:36:47: USB 19B6: 5D-BD-01-FF-1F-FF-FF-FF
28.01.2026 04:36:47: AuraMode: AuraStatic
28.01.2026 04:36:47: USB 19B6: 5D-B3-00-00-00-00-00-E1-00-FF-FF-FF-FF-00-00-00-00
28.01.2026 04:36:47: USB 19B6: 5D-B5-00-00-00
28.01.2026 04:36:47: USB 19B6: 5D-B4
28.01.2026 04:36:47: Eco flag : 0
28.01.2026 04:36:47: Mux flag : 0
28.01.2026 04:36:47: \?\DISPLAY#CMN1540#5&2f97ce5&1&UID4354#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} DISPLAYCONFIG_OUTPUT_TECHNOLOGY_DISPLAYPORT_EMBEDDED
28.01.2026 04:36:47: \?\DISPLAY#CMN1540#5&2f97ce5&1&UID4354#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} \.\DISPLAY1\Monitor0
28.01.2026 04:36:47: HDR: False 8 4 True
28.01.2026 04:36:47: ROG Gladius III Aimpoint (Wireless): Got Auto Power Off: Minutes1 - Low Battery Warnning at: 0%
28.01.2026 04:36:47: ROG Gladius III Aimpoint (Wireless): Got Battery Percentage 16% - Charging:False
28.01.2026 04:36:47: Mode = 0 : OK
28.01.2026 04:36:47: ROG Gladius III Aimpoint (Wireless): Got Auto Power Off: Minutes1 - Low Battery Warnning at: 0%
28.01.2026 04:36:47: Session:SessionUnlock
28.01.2026 04:36:47: \?\DISPLAY#CMN1540#5&2f97ce5&1&UID4354#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} DISPLAYCONFIG_OUTPUT_TECHNOLOGY_DISPLAYPORT_EMBEDDED
28.01.2026 04:36:47: \?\DISPLAY#CMN1540#5&2f97ce5&1&UID4354#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} \.\DISPLAY1\Monitor0
28.01.2026 04:36:47: HDR: False 8 4 True
28.01.2026 04:36:47: GET CLOCK LIMIT: 0
28.01.2026 04:36:47: GET GPU CLOCKS: 165, 150
28.01.2026 04:36:47: Restarting listener 6
28.01.2026 04:36:47: FanCPU = 15-2C-3C-45-4C-50-54-60-00-06-06-0C-17-28-37-49 : OK
28.01.2026 04:36:47: Input available: \?\hid#vid_0b05&pid_19b6&col05#7&2635b6bc&0&0004#{4d1e55b2-f16f-11cf-88cb-001111000030} 19B6 63
28.01.2026 04:36:47: FanGPU = 28-39-42-47-4D-53-57-5A-00-07-0C-16-22-32-46-56 : OK
28.01.2026 04:36:47: USB 19B6|63: 5A-41-53-55-53-20-54-65-63-68-2E-49-6E-63-2E
28.01.2026 04:36:47: Input: \?\hid#vid_0b05&pid_19b6&col05#7&2635b6bc&0&0004#{4d1e55b2-f16f-11cf-88cb-001111000030}
28.01.2026 04:36:47: Listener stopped
28.01.2026 04:36:47: USB 19B6|63: 5A-41-53-55-53-20-54-65-63-68-2E-49-6E-63-2E
28.01.2026 04:36:47: Input: \?\hid#vid_0b05&pid_19b6&col05#7&2635b6bc&0&0004#{4d1e55b2-f16f-11cf-88cb-001111000030}
28.01.2026 04:36:47: Listener stopped
28.01.2026 04:36:48: HID Device Event: Checking for new ASUS Mice
28.01.2026 04:36:48: Auto 19B6|63: 5A-BA-C5-C4-03
28.01.2026 04:36:48: PowerLimit A3 = 32 : OK
28.01.2026 04:36:48: PowerLimit A0 = 51 : OK
28.01.2026 04:36:48: PowerLimit C1 = 150 : OK
28.01.2026 04:36:49: PowerLimit C0 (GPU BOOST) = 25 : OK
28.01.2026 04:36:49: PowerLimit C2 (GPU TEMP) = 87 : OK
28.01.2026 04:37:20: ROG Gladius III Aimpoint (Wireless): Got Battery Percentage 16% - Charging:False /////OPENING G-HELPER TO SEE THAT SETTING ARE RESET
28.01.2026 04:37:20: ROG Gladius III Aimpoint (Wireless): Got Auto Power Off: Minutes1 - Low Battery Warnning at: 0%
28.01.2026 04:37:37: HDR: False 8 4 True
28.01.2026 04:37:37: ROG Gladius III Aimpoint (Wireless): Got Battery Percentage 16% - Charging:False
28.01.2026 04:37:37: ROG Gladius III Aimpoint (Wireless): Got Auto Power Off: Minutes1 - Low Battery Warnning at: 0%
28.01.2026 04:37:40: Hibernate after 2147483647
28.01.2026 04:39:45: ROG Gladius III Aimpoint (Wireless): Got Battery Percentage 16% - Charging:False
28.01.2026 04:39:45: ROG Gladius III Aimpoint (Wireless): Got Auto Power Off: Minutes3 - Low Battery Warnning at: 20%
28.01.2026 04:39:46: HDR: False 8 4 True
28.01.2026 04:39:46: ROG Gladius III Aimpoint (Wireless): Got Battery Percentage 16% - Charging:False
28.01.2026 04:39:46: ROG Gladius III Aimpoint (Wireless): Got Auto Power Off: Minutes3 - Low Battery Warnning at: 20%
28.01.2026 04:39:47: ROG Gladius III Aimpoint (Wireless) (GUI): Initialized capabilities. Synchronizing mouse data
28.01.2026 04:39:47: ROG Gladius III Aimpoint (Wireless): Got Battery Percentage 16% - Charging:False
28.01.2026 04:39:47: ROG Gladius III Aimpoint (Wireless): Got Auto Power Off: Minutes3 - Low Battery Warnning at: 20%
28.01.2026 04:39:47: ROG Gladius III Aimpoint (Wireless): Failed to decode active profile
28.01.2026 04:39:47: ROG Gladius III Aimpoint (Wireless): Failed to decode active profile
28.01.2026 04:39:47: ROG Gladius III Aimpoint (Wireless): Active Profile 1, Active DPI Profile: 1
28.01.2026 04:39:47: ROG Gladius III Aimpoint (Wireless): Timeout reading packet Operation timed out. Trying again.
28.01.2026 04:39:47: ROG Gladius III Aimpoint (Wireless): Read DPI Setting 1: DPI: 400, Color (255, 0, 0)
28.01.2026 04:39:47: ROG Gladius III Aimpoint (Wireless): Read DPI Setting 2: DPI: 800, Color (193, 0, 255)
28.01.2026 04:39:47: ROG Gladius III Aimpoint (Wireless): Read DPI Setting 3: DPI: 1600, Color (0, 61, 255)
28.01.2026 04:39:47: ROG Gladius III Aimpoint (Wireless): Read DPI Setting 4: DPI: 3200, Color (49, 255, 0)
28.01.2026 04:39:47: ROG Gladius III Aimpoint (Wireless): Pollingrate: 250 Hz (PR250Hz)
28.01.2026 04:39:47: ROG Gladius III Aimpoint (Wireless): Angle Snapping enabled: False, Angle Adjustment: 0°
28.01.2026 04:39:47: ROG Gladius III Aimpoint (Wireless): Read Lift Off Setting: Low
28.01.2026 04:39:47: ROG Gladius III Aimpoint (Wireless): Read Debouce Setting: MS12
28.01.2026 04:39:47: ROG Gladius III Aimpoint (Wireless): Read RGB Setting for Zone Logo: LightingMode: ColorCycle, Color (255, 0, 0), Brightness: 50%, LightingSpeed: Medium, RandomColor:False, AnimationDirection:Clockwise
28.01.2026 04:39:47: ROG Gladius III Aimpoint (Wireless): Read RGB Setting for Zone Scrollwheel: LightingMode: ColorCycle, Color (255, 0, 0), Brightness: 50%, LightingSpeed: Medium, RandomColor:False, AnimationDirection:Clockwise
28.01.2026 04:39:47: ROG Gladius III Aimpoint (Wireless): Read RGB Setting for Zone Underglow: LightingMode: ColorCycle, Color (255, 0, 0), Brightness: 50%, LightingSpeed: Medium, RandomColor:False, AnimationDirection:Clockwise
28.01.2026 04:39:47: ROG Gladius III Aimpoint (Wireless) (GUI): Mouse data synchronized
28.01.2026 04:39:47: ROG Gladius III Aimpoint (Wireless): Settings Flushed
28.01.2026 04:39:47: ROG Gladius III Aimpoint (Wireless): DPI for profile 1 set to 400

Device and Model

ROG Zephyrus G15 GA503RM

Additional information.

This issue is not specific to the this G-Helper version, it's has been consistent since the day I purchased the mouse and has occurred across multiple different versions of G-Helper. Also both wired and wireless modes have this issue.

Armoury Crate

Uninstalled

Asus Services

0

Version

0.237.0

OS

Windows 11 Pro 23H2

[moetwa]

Update: I updated the Mouse/Dongle firmware to the latest version.
G-Helper now detects the device as Keris Wireless Aimpoint (OMNI) which is another if irrevelant problem, but the issue persists exactly as before.

28.01.2026 06:16:54: Keris Wireless Aimpoint (OMNI) (GUI): Mouse data synchronized
28.01.2026 06:16:54: Keris Wireless Aimpoint (OMNI): Settings Flushed
28.01.2026 06:16:54: Keris Wireless Aimpoint (OMNI): DPI for profile 2 set to 800
28.01.2026 06:16:59: Keris Wireless Aimpoint (OMNI): Got Battery Percentage 30% - Charging:False
28.01.2026 06:16:59: Keris Wireless Aimpoint (OMNI): Got Auto Power Off: Minutes3 - Low Battery Warnning at: 20%
28.01.2026 06:17:00: Keris Wireless Aimpoint (OMNI): Settings Flushed
28.01.2026 06:17:00: Keris Wireless Aimpoint (OMNI): DPI Profile set to 4
28.01.2026 06:17:00: Keris Wireless Aimpoint (OMNI): Settings Flushed
28.01.2026 06:17:00: Keris Wireless Aimpoint (OMNI): DPI for profile 4 set to 3200
28.01.2026 06:17:03: Keris Wireless Aimpoint (OMNI): Settings Flushed
28.01.2026 06:17:03: Keris Wireless Aimpoint (OMNI): Pollingrate set to 125 Hz
28.01.2026 06:17:04: Keris Wireless Aimpoint (OMNI): Settings Flushed
28.01.2026 06:17:04: Keris Wireless Aimpoint (OMNI): Set Liftoff Distance to High
28.01.2026 06:17:06: Keris Wireless Aimpoint (OMNI): Settings Flushed
28.01.2026 06:17:06: Keris Wireless Aimpoint (OMNI): Got Auto Power Off: Minutes3 - Low Battery Warnning at: 0%
28.01.2026 06:17:08: Keris Wireless Aimpoint (OMNI): Settings Flushed
28.01.2026 06:17:08: Keris Wireless Aimpoint (OMNI): Got Auto Power Off: Minutes1 - Low Battery Warnning at: 0%
28.01.2026 06:17:09: Keris Wireless Aimpoint (OMNI): Got Battery Percentage 30% - Charging:False
28.01.2026 06:17:09: Keris Wireless Aimpoint (OMNI): Got Auto Power Off: Minutes1 - Low Battery Warnning at: 0%
28.01.2026 06:17:09: Keris Wireless Aimpoint (OMNI): Active Profile 1, Active DPI Profile: 4
28.01.2026 06:17:09: Keris Wireless Aimpoint (OMNI): Read DPI Setting 1: DPI: 400, Color (255, 0, 0)
28.01.2026 06:17:09: Keris Wireless Aimpoint (OMNI): Read DPI Setting 2: DPI: 800, Color (193, 0, 255)
28.01.2026 06:17:09: Keris Wireless Aimpoint (OMNI): Read DPI Setting 3: DPI: 1600, Color (0, 61, 255)
28.01.2026 06:17:09: Keris Wireless Aimpoint (OMNI): Read DPI Setting 4: DPI: 3200, Color (49, 255, 0)
28.01.2026 06:17:09: Keris Wireless Aimpoint (OMNI): Pollingrate: 125 Hz (PR125Hz)
28.01.2026 06:17:09: Keris Wireless Aimpoint (OMNI): Angle Snapping enabled: False, Angle Adjustment: 0°
28.01.2026 06:17:09: Keris Wireless Aimpoint (OMNI): Read Lift Off Setting: High
28.01.2026 06:17:09: Keris Wireless Aimpoint (OMNI): Read Debouce Setting: MS12
28.01.2026 06:17:09: Keris Wireless Aimpoint (OMNI): Read RGB Setting for Zone Logo: LightingMode: ColorCycle, Color (255, 0, 0), Brightness: 50%, LightingSpeed: Medium, RandomColor:False, AnimationDirection:Clockwise
28.01.2026 06:17:09: Keris Wireless Aimpoint (OMNI) (GUI): Mouse data synchronized
28.01.2026 06:17:20: Keris Wireless Aimpoint (OMNI): Got Battery Percentage 30% - Charging:False
28.01.2026 06:17:20: Keris Wireless Aimpoint (OMNI): Got Auto Power Off: Minutes1 - Low Battery Warnning at: 0%
28.01.2026 06:17:37: Monitor Power Off
28.01.2026 06:17:37: Sleep 19B6|63: 5A-BA-C5-C4-00
28.01.2026 06:18:00: Monitor Power On
28.01.2026 06:18:00: AutoSetting for Online
28.01.2026 06:18:00: BatteryLimit = 100 : OK
28.01.2026 06:18:00: Input available: \?\hid#vid_0b05&pid_19b6&col05#7&2635b6bc&0&0004#{4d1e55b2-f16f-11cf-88cb-001111000030} 19B6 63
28.01.2026 06:18:00: USB 19B6|63: 5A-41-53-55-53-20-54-65-63-68-2E-49-6E-63-2E
28.01.2026 06:18:00: Input: \?\hid#vid_0b05&pid_19b6&col05#7&2635b6bc&0&0004#{4d1e55b2-f16f-11cf-88cb-001111000030}
28.01.2026 06:18:00: Init 19B6: 5D-B9
28.01.2026 06:18:00: Init 19B6: 5D-41-53-55-53-20-54-65-63-68-2E-49-6E-63-2E
28.01.2026 06:18:00: Init 19B6: 5D-05-20-31-00-1A
28.01.2026 06:18:00: USB 19B6: 5D-BD-01-FF-1F-FF-FF-FF
28.01.2026 06:18:00: AuraMode: AuraStatic
28.01.2026 06:18:00: USB 19B6: 5D-B3-00-00-00-00-00-E1-00-FF-FF-FF-FF-00-00-00-00
28.01.2026 06:18:00: USB 19B6: 5D-B5-00-00-00
28.01.2026 06:18:00: USB 19B6: 5D-B4
28.01.2026 06:18:00: Eco flag : 0
28.01.2026 06:18:00: Mux flag : 0
28.01.2026 06:18:00: \?\DISPLAY#CMN1540#5&2f97ce5&1&UID4354#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} DISPLAYCONFIG_OUTPUT_TECHNOLOGY_DISPLAYPORT_EMBEDDED
28.01.2026 06:18:00: \?\DISPLAY#CMN1540#5&2f97ce5&1&UID4354#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} \.\DISPLAY1\Monitor0
28.01.2026 06:18:00: HDR: False 8 4 True
28.01.2026 06:18:00: Mode = 0 : OK
28.01.2026 06:18:00: Session:SessionUnlock
28.01.2026 06:18:00: \?\DISPLAY#CMN1540#5&2f97ce5&1&UID4354#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} DISPLAYCONFIG_OUTPUT_TECHNOLOGY_DISPLAYPORT_EMBEDDED
28.01.2026 06:18:00: \?\DISPLAY#CMN1540#5&2f97ce5&1&UID4354#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} \.\DISPLAY1\Monitor0
28.01.2026 06:18:00: HDR: False 8 4 True
28.01.2026 06:18:00: GET CLOCK LIMIT: 0
28.01.2026 06:18:00: GET GPU CLOCKS: 165, 150
28.01.2026 06:18:00: FanCPU = 15-2C-3C-45-4C-50-54-60-00-06-06-0C-17-28-37-49 : OK
28.01.2026 06:18:00: FanGPU = 28-39-42-47-4D-53-57-5A-00-07-0C-16-22-32-46-56 : OK
28.01.2026 06:18:00: Keris Wireless Aimpoint (OMNI): Got Battery Percentage 30% - Charging:False
28.01.2026 06:18:00: Keris Wireless Aimpoint (OMNI): Got Auto Power Off: Minutes1 - Low Battery Warnning at: 0%
28.01.2026 06:18:01: Auto 19B6|63: 5A-BA-C5-C4-03
28.01.2026 06:18:01: PowerLimit A3 = 32 : OK
28.01.2026 06:18:01: PowerLimit A0 = 51 : OK
28.01.2026 06:18:01: PowerLimit C1 = 150 : OK
28.01.2026 06:18:01: PowerLimit C0 (GPU BOOST) = 25 : OK
28.01.2026 06:18:01: PowerLimit C2 (GPU TEMP) = 87 : OK
28.01.2026 06:18:21: Keris Wireless Aimpoint (OMNI): Got Battery Percentage 29% - Charging:False
28.01.2026 06:18:21: Keris Wireless Aimpoint (OMNI): Got Auto Power Off: Minutes1 - Low Battery Warnning at: 0%
28.01.2026 06:18:34: Hibernate after 2147483647
28.01.2026 06:18:44: Keris Wireless Aimpoint (OMNI): Got Battery Percentage 29% - Charging:False
28.01.2026 06:18:44: Keris Wireless Aimpoint (OMNI): Got Auto Power Off: Minutes1 - Low Battery Warnning at: 0%
28.01.2026 06:19:04: Keris Wireless Aimpoint (OMNI) (GUI): Initialized capabilities. Synchronizing mouse data
28.01.2026 06:19:04: Keris Wireless Aimpoint (OMNI): Got Battery Percentage 29% - Charging:False
28.01.2026 06:19:04: Keris Wireless Aimpoint (OMNI): Got Auto Power Off: Minutes3 - Low Battery Warnning at: 20%
28.01.2026 06:19:04: Keris Wireless Aimpoint (OMNI): Failed to decode active profile
28.01.2026 06:19:04: Keris Wireless Aimpoint (OMNI): Failed to decode active profile
28.01.2026 06:19:04: Keris Wireless Aimpoint (OMNI): Active Profile 1, Active DPI Profile: 1
28.01.2026 06:19:04: Keris Wireless Aimpoint (OMNI): Timeout reading packet Operation timed out. Trying again.
28.01.2026 06:19:04: Keris Wireless Aimpoint (OMNI): Read DPI Setting 1: DPI: 400, Color (255, 0, 0)
28.01.2026 06:19:04: Keris Wireless Aimpoint (OMNI): Read DPI Setting 2: DPI: 800, Color (193, 0, 255)
28.01.2026 06:19:04: Keris Wireless Aimpoint (OMNI): Read DPI Setting 3: DPI: 1600, Color (0, 61, 255)
28.01.2026 06:19:04: Keris Wireless Aimpoint (OMNI): Read DPI Setting 4: DPI: 3200, Color (49, 255, 0)
28.01.2026 06:19:04: Keris Wireless Aimpoint (OMNI): Pollingrate: 1000 Hz (PR1000Hz)
28.01.2026 06:19:04: Keris Wireless Aimpoint (OMNI): Angle Snapping enabled: False, Angle Adjustment: 0°
28.01.2026 06:19:04: Keris Wireless Aimpoint (OMNI): Read Lift Off Setting: Low
28.01.2026 06:19:04: Keris Wireless Aimpoint (OMNI): Read Debouce Setting: MS12
28.01.2026 06:19:04: Keris Wireless Aimpoint (OMNI): Read RGB Setting for Zone Logo: LightingMode: ColorCycle, Color (255, 0, 0), Brightness: 50%, LightingSpeed: Medium, RandomColor:False, AnimationDirection:Clockwise
28.01.2026 06:19:04: Keris Wireless Aimpoint (OMNI) (GUI): Mouse data synchronized
28.01.2026 06:19:04: Keris Wireless Aimpoint (OMNI): Settings Flushed
28.01.2026 06:19:04: Keris Wireless Aimpoint (OMNI): DPI for profile 1 set to 400
28.01.2026 06:19:04: Keris Wireless Aimpoint (OMNI): Got Battery Percentage 29% - Charging:False
28.01.2026 06:19:04: Keris Wireless Aimpoint (OMNI): Got Auto Power Off: Minutes3 - Low Battery Warnning at: 20%
28.01.2026 06:19:05: Keris Wireless Aimpoint (OMNI): Got Battery Percentage 29% - Charging:False
28.01.2026 06:19:05: Keris Wireless Aimpoint (OMNI): Got Auto Power Off: Minutes3 - Low Battery Warnning at: 20%
28.01.2026 06:19:05: Keris Wireless Aimpoint (OMNI): Active Profile 1, Active DPI Profile: 3
28.01.2026 06:19:05: Keris Wireless Aimpoint (OMNI): Read DPI Setting 1: DPI: 400, Color (255, 0, 0)
28.01.2026 06:19:05: Keris Wireless Aimpoint (OMNI): Read DPI Setting 2: DPI: 800, Color (193, 0, 255)
28.01.2026 06:19:05: Keris Wireless Aimpoint (OMNI): Read DPI Setting 3: DPI: 1600, Color (0, 61, 255)
28.01.2026 06:19:05: Keris Wireless Aimpoint (OMNI): Read DPI Setting 4: DPI: 3200, Color (49, 255, 0)
28.01.2026 06:19:05: Keris Wireless Aimpoint (OMNI): Pollingrate: 1000 Hz (PR1000Hz)
28.01.2026 06:19:05: Keris Wireless Aimpoint (OMNI): Angle Snapping enabled: False, Angle Adjustment: 0°
28.01.2026 06:19:05: Keris Wireless Aimpoint (OMNI): Read Lift Off Setting: Low
28.01.2026 06:19:05: Keris Wireless Aimpoint (OMNI): Read Debouce Setting: MS12
28.01.2026 06:19:05: Keris Wireless Aimpoint (OMNI): Read RGB Setting for Zone Logo: LightingMode: ColorCycle, Color (255, 0, 0), Brightness: 50%, LightingSpeed: Medium, RandomColor:False, AnimationDirection:Clockwise
28.01.2026 06:19:05: Keris Wireless Aimpoint (OMNI) (GUI): Mouse data synchronized
28.01.2026 06:19:05: Keris Wireless Aimpoint (OMNI): Settings Flushed
28.01.2026 06:19:05: Keris Wireless Aimpoint (OMNI): DPI for profile 3 set to 1600

[seerge]

@moetwa can you post FULL log after new update ? I can add new mouse signature, so it will be detected correctly.

As for your original question - it's likely such bugged mouse firmware behavior, that it does not remember it's own settings :)